TERMS AND CONDITIONS

Please read the following terms and conditions carefully before signing the Customer Agreement Form (CAF) between Get E. Services (Pvt) Ltd.., (hereinafter referred as GES) and the ’Customer’:

1. 1. Agreement: GES agrees to provide Customer with the Printing & Photocopying services (“Services”) pursuant to the plans chosen on backside of this page.

   
   

   2. Term: This Agreement takes effect on the day the services are activated. By signing this agreement, Customer agrees to a minimum service period (’Minimum Term”) of one (1) month for the Services. Agreement is automatically renewed at the expiry of Minimum Term, unless GES is notified in writing to the contrary, at least thirty-(30) days prior to the expiration of the Minimum Term.

   
   

   3. Rates and charges: As long as Customer is subscribed to GES’s services, Customer agrees to pay all charges properly billed to his/her account. Such charges include (but are not limited to) monthly service charges and applicable duties and taxes. GES reserves the right to increase/decrease the charges, tariff and packages by giving 15 days advance notice to the Customer. In case Customer has used the services and not billed due to any technical reason, Customer will be fully liable to pay for the service as and when billed by GES.

   
   

   4. Refunds: The Customer may terminate the services by giving GES 30 days prior notice for claiming of refund of charges. Depreciation policy will apply in case of return of used hardware. The minimum refund period will be 7 working days from the date of claim.

   
   

   5. Security Cheque: GES requires Chequeas security payment equivalent to one-month bill or limit amount of service. The Security shall be returned able / adjustable against unpaid invoices on the completion of the service agreement on its termination, whichever is earlier.

   
   

   6. Default: If Customer does not pay any charges owed to GES when due or violates any of the terms of this Agreement, then GES will have the right to discontinue or restrict the service either temporarily or permanently without notice. In either case, GES shall incur no liability whatsoever. GES also reserves the right to terminate services of the Customer without notice if customer abuses GES staff in person, on phone or on email.

   
   

   7. Usage: The Customer shall not use the Printing or Photocopying services for any unlawful purposes and comply with all provisions of Pakistan and other applicable laws.

   
   

   8. Availability of Service: GES will use its best efforts to provide Customer with quality services without interruption, as far as technically feasible. However the service is subject to unavailability due to technical faults. Service to any or all Customers may be temporarily interrupted or curtailed because of equipment failures and cable cuts, modification, upgrades, relocations, repairs and similar activities necessary for the proper operation of service.

   
   

   9. Customer Support: GES will provide telephonic customer support through its Technical Assistance Center (TAC). Onsite customer support in case of physical network problem will be provided within 48 hours (excluding weekends and public holidays). As a service provider, GES’s responsibility is to extend connectivity to the customer premises equipment (Browser/Scanner) installed by GES. Connectivity beyond Computer/Browser is the responsibility of the Customer. In case of a fault identified at Customer’s end beyond Computer/Browser, Customer will be charged for additional value added services as per prevailing rates.

   
   

   10. Governing Law: This Agreement shall be deemed made and entered into in the courts of the respective territory where the service is being provided by GES and shall be construed and enforced in accordance with and governed by the laws of the Islamic Republic of Pakistan.

   
   

   11. Limitation on Damages: In no event shall GES and/or any of its agents, employees, officers, parents, affiliates, subsidiaries, successors, assigns, directors, brokers, and/or attorneys (“GES parties”) be liable to Customer for lost profits and/or punitive or exemplary, incidental, consequential, special and/or indirect damages in any action arising out of or related to: (1)this Agreement; (2) the rights granted hereunder;(3) any breach, termination, cancellation or non-renewal thereof;(4) Customer’s business;(5) the Services;(6) the Computer/Browser; and/or (7) any act, omission, and/or negligence of any of the GES parties.

   
   

   12. Claims: Claims against GES shall be limited to recovery of no more than the sums paid to GES for the Services. GES shall not to be liable for any damage caused by delay in delivery or furnishing of the services, the Browser and/or periodic and/or recurring interruption in the services being provided under this Agreement.

   
   

   13. Operating Environment: Customer shall assume full responsibility for the overall effectiveness and efficiency of the operating environment in which GES’s services and/or in the Browser are to function. No action arising out of any claimed breach of the Agreement or transactions under the Agreement or regarding the services may be brought by the Customer more than 30 days after the cause of the action has accrued. Warranty of the GES provided hardware is subject to terms and conditions mentioned on the Warranty Card.

   
   

   14. Assignment: GES may assign Agreement or assign the right to receive payments without Customer’s consent. Customer may not assign this Agreement without GES’s prior written consent, which may be withheld in GES’s sole discretion.

   
   

   15. Indemnity: GES is not responsible for any injury or loss to Customer caused by Customer’s use of the service. Customer agrees to indemnify, defend, and reimburse GES of expenses, including attorney fees, and claims for such losses and injuries, including those arising out of negligence, tort, or strict liability claims. This indemnity shall continue even after the term of this Agreement has expired and/or after termination of this Agreement.

   
   

   16. Extra Delivery Charges: GES staff will perform limited inside delivering as per customer’s selected area for reach to the location. Any extra delivery charges will be billed to the Customer as per actual.

   
   

   17. Virus Related Traffic: Customer is responsible for proper maintenance of his computer system(s) like installation of Anti-Virus Software, etc., while utilizing GES’s service. All un-intentional due to virus or misuse of customer’s password be charged to the Customer’s account, as it consumes GES’s service.

   
   

   18. GES at its exclusive discretion reserves the right to refuse, change or remove Customer IDs/ Password/PINs which it seems inappropriate. Should the Customer be in breach of any of the terms, GES may terminate the Service immediately without any notice and without termination damages claim in GES for such a breach.

   
   

   19. GES makes no warranty and hereby disclaims all liabilities whatsoever in respect of and/or arising out of the facilities provided by GES or the software not owned, or distributed by GES. GES disclaims all liability whatsoever, for any loss of data howsoever caused including without limitations of non-delivery, mis-delivery or misuse for any interruption, suspension of internet services or for the contents, accuracy or quality of information or resources made available or received or transmitted through the telecom services.

   
   

   20. GES can use Customer’s contact information (email, phone, postal address, etc.) for sending its new products and services information to the customers. GES has right to add, remove, modify, and change the positioning and layout of its on demand content, without notice to the Customer. All requests regarding modification, value-added services or any other service are to be made via registered Email / Mobile number. Requests from unregistered email/mobile number will not be entertained.